A clear process when something needs attention.
If you need to request a return or raise a concern about a delivered item, please contact us first so we can review the issue and provide the correct instructions.
Request First
Contact customer support before sending any merchandise back.
Return Assessment
Eligibility may depend on the product, condition, reason for the request, and order circumstances.
Approved Refunds
Approved refunds are processed through the applicable payment method used for the original order.
Starting a Return Request
Email customer support with your order number, the item involved, and the reason for your request. Photographs may be helpful or requested when relevant.
Product Condition
Return eligibility may depend on whether an item remains in appropriate condition and whether it shows signs of heavy use, damage, missing parts, missing packaging, or other changes affecting resale condition.
Damaged or Incorrect Items
If an item arrives damaged, incomplete, or incorrect, contact us promptly with your order number and supporting photographs so the issue can be reviewed.
Refunds
If a refund is approved, it will be processed through the applicable payment method for the original order. The time for funds to appear may also depend on the payment provider or financial institution.
Cancellations
Contact us as soon as possible if you need to request cancellation. Cancellation cannot be guaranteed once processing or fulfillment has begun.
Business Information
The registered business address is not automatically the return warehouse address. Do not send merchandise there unless customer support specifically instructs you to do so.