From checkout to delivery.
This policy explains how order preparation, shipment handling, tracking, address accuracy, and delivery concerns are generally managed for purchases made through Lorvqa.
Order Preparation
Orders are prepared after successful placement and payment confirmation.
Shipping Options
Available shipping methods, charges, and delivery information are shown during checkout when applicable.
Shipment Updates
Tracking information may be provided after dispatch when available for the selected shipment method.
Order Processing
Orders are prepared for shipment after successful placement and payment confirmation. Processing time may vary depending on the product, destination, order volume, and operational conditions.
Shipping Charges
Any applicable shipping methods and charges are shown during checkout when available.
Delivery Estimates
Delivery estimates, where provided, are estimates only unless expressly stated otherwise. Transit time may be affected by the carrier, destination conditions, customs procedures, weather, or other circumstances outside direct control.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after ordering, contact us as soon as possible.
Product Packaging
Folding furniture, lighting products, cookware, storage items, and other camping accessories may require different protective packaging. Please inspect delivered items promptly and keep the packaging until you have confirmed the order is complete and undamaged.
Business Information
Contact customer support with your order number and any tracking information available.